Returns & Exchanges

At Marco Shoes Official Store, we want you to be fully satisfied with your footwear purchase. If your shoes don't fit perfectly, we offer a hassle-free 30-day return policy for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your customer account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack the Footwear

  Place the unworn shoes in their original branded box and secure them inside a sturdy shipping carton to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.