Frequently Asked Questions
Everything you need to know about your Marco Shoes experience.
What materials are used in Marco Shoes products?
We pride ourselves on using premium, ethically sourced leather and high-quality textiles. Each pair is crafted with attention to durability and comfort, ensuring a luxury feel with every step.
How do I determine my correct shoe size?
We recommend referring to our comprehensive Size Guide available on each product page. Our footwear generally follows standard European sizing, but if you are between sizes, we suggest choosing the larger size for the best fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you need a different size or style, simply initiate a return and place a new order for the desired item.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your delivery.
Which payment methods do you accept?
Marco Shoes Official Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend cleaning them with a soft damp cloth and applying a high-quality leather conditioner periodically. Avoid direct exposure to heat and store them in a cool, dry place.